Privacy Policy

Who We Are

This website is operated by Lumbermill, a commercial hardwood supply business operated by PT Lumbung Kayu Lestari in Indonesia.

For personal information handled through this website and our commercial communications, Lumbermill determines why and how relevant personal information is processed.

Information We Collect

We may collect personal information that you voluntarily provide when contacting Lumbermill.

Depending on the nature of your enquiry, this may include:

• Your name.
• Company name and professional position.
• Email address.
• Telephone or WhatsApp number.
• Country or market in which you operate.
• Product requirements, dimensions, volumes, specifications and destination market.
• Information contained in correspondence, quotation requests or other communications with our team.

Technical information

When you visit the website, our hosting provider or technical systems may process limited technical information such as IP address, browser type, device information, access time and server log data for security, performance and technical operation.

Lumbermill does not intentionally request sensitive personal information through this website.

How We Use Your Information

Personal information may be used to:

• Respond to enquiries and requests for information.
• Prepare quotations or commercial proposals.
• Evaluate timber specifications, required volumes and supply requirements.
• Communicate regarding production, orders, documentation, logistics or export matters.
• Maintain normal business correspondence.
• Protect the security and proper operation of the website.
• Meet legal, regulatory, accounting or administrative obligations where applicable.

We do not sell personal information to third parties.

Legal Basis for Processing

Depending on the circumstances, personal information may be processed because it is necessary to respond to a request made by you, to prepare or perform a commercial relationship, to comply with a legal obligation, with your consent where required, or based on a legitimate business interest that does not override applicable privacy rights.

Personal data is processed for defined purposes and should not be used incompatibly with the purpose for which it was collected.

Sharing of Personal Information

We may share limited information where reasonably necessary for legitimate business operations.

This may include:

• Hosting and website infrastructure providers.
• Email and communication service providers.
• Professional advisers such as accountants, lawyers or consultants where required.
• Logistics, shipping or commercial partners where necessary to respond to or perform a specific enquiry or order.
• Public authorities where disclosure is legally required.

Information is not shared with unrelated third parties for the purpose of selling personal data.

International Data Transfers

Lumbermill operates internationally and communicates with customers, suppliers and professional partners in multiple countries.

As a result, information related to a commercial enquiry may be processed or communicated across borders where this is reasonably necessary for the relevant business relationship, subject to applicable legal requirements.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate commercial record keeping, or where longer retention is required by applicable law.

Retention periods may therefore vary according to whether the information relates to a general enquiry, quotation, customer relationship, order, contractual matter, accounting record or legal obligation.

Information that is no longer required may be deleted, anonymised or securely archived as appropriate.

Data Security

We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore avoid sending unnecessary confidential or sensitive information through ordinary website or email communications.

Cookies & Website Technologies

The website may use technical technologies required for basic website operation, security and performance.

If Lumbermill introduces analytics, advertising, behavioural tracking or other non-essential cookies, this Privacy Policy and any relevant consent mechanism may be updated where required.

You can also control cookies through the settings available in your web browser.

Photography & AI-Assisted Image Enhancement

Photographs displayed on the Lumbermill website originate from real photographs of actual timber, timber stock, machinery, production facilities, logistics operations and related industrial activities.

Some photographs may be professionally retouched using AI-assisted image-editing tools to improve photographic presentation while preserving the original scene.

Such adjustments may include improvements to:

• Sharpness and fine photographic detail.
• Exposure, contrast and lighting balance.
• Colour balance and overall photographic clarity.
• Background clarity or depth of field.
• Minor visual distractions or unnecessary clutter.
• Privacy protection, including the blurring of vehicle licence plates or other identifying details.
• Personal protective equipment shown on existing workers where appropriate for professional presentation.

Our intention is for enhanced photographs to remain faithful to the original scene and to represent the underlying timber, facilities and operations accurately.

AI-assisted enhancement is used to improve photographic presentation rather than to fabricate the principal commercial subject of the photograph.

Your Privacy Rights

Depending on the law applicable to you and the circumstances of the processing, you may have rights relating to your personal information.

These may include the right to:

• Request information about how your data is processed.
• Request access to personal information held about you.
• Request correction of inaccurate information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Request restriction or cessation of certain processing where applicable.

Requests can be sent to info@lumbermillbali.com . We may need to verify your identity before responding to a request concerning personal information.

Children's Privacy

The Lumbermill website is intended for businesses, professional buyers and adults involved in commercial timber purchasing.

It is not directed toward children and we do not knowingly seek to collect personal information from children through the website.

Links to Other Websites

The Lumbermill website may contain links to third-party websites or separate specialist websites, including external commercial or informational resources.

Those websites operate under their own privacy policies and Lumbermill is not responsible for the privacy practices of independent third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, technologies or applicable legal requirements change.

The latest version will be published on this page together with an updated revision date.

Contact Us

For questions regarding this Privacy Policy, personal information processed by Lumbermill or our use of AI-assisted photographic enhancement, please contact us.